About Hotel Hotelmarolmetro.in.hoteldeewan
Welcome to our hotel. We offer excellent service and comfortable accommodations for all our guests.
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Absolutely disgusting. Never, ever stay at Hotel Marol Metro. I booked it through FabExpress for two nights and paid ₹3,300, and it turned out to be one of the worst hotel experiences I have ever had. When I arrived before the 12:00 PM check-in time, I overheard the reception staff discussing that the hotel was overbooked. Even after waiting until the official check-in time, I wasn’t given my room until around 12:45 PM. There was no proper welcome, no apology, and no professionalism. The room was filthy. The bedsheets were dirty, the sofa was dirty, the floor and floor mat were dirty, the bathroom was dirty, the toilet had not even been flushed, there was no soap, and the entire room looked like it had not been cleaned before being handed over. To make things even worse, I saw cockroaches in the room and experienced what appeared to be bedbugs. The room was completely unhygienic and unacceptable. The hotel atmosphere was just as bad. Staff members were making loud noise in the corridors late into the night, watching videos at high volume and talking loudly, making it very difficult to sleep. There was little concern for guests’ comfort or privacy. I ordered tea during my stay, and it was one of the worst teas I have ever had. It tasted unpleasant, and I even noticed something in the tea, which made me stop drinking it. The staff member who served it was Rahul Kumar. He was also repeatedly ringing a hand bell around the hotel while performing what appeared to be a religious ritual. Everyone has the right to follow their beliefs, but doing so loudly in the common areas disturbed guests who were trying to rest. Such activities should be carried out without disturbing paying customers. The reception staff, including Arman and Naseem, did not manage the situation professionally. From the overbooking issue to the delayed check-in and the poor condition of the room, there was a clear lack of proper management and guest service. The only reason I stayed was because I had already paid in advance and had work nearby, so changing hotels was not practical. FabExpress should seriously inspect this property and ensure it meets even the most basic standards of cleanliness, hygiene, and customer service. The hotel management also needs to improve supervision and ensure staff maintain professional standards. Based on my experience, I would strongly advise others to avoid this hotel.
This rating is only for IMRAN, the day manager there, who absolutely does not deserve it all because he does not even know the manners how to talk with guest, he considers himself superior to the owner. Look, the owner (RAJ) and the night manager (ARMAAN) is quite nice here and also very polite and the hotel is also fine, but what can I say about Imran, there are no words at all. Pathetic experience.
One of the worst and dirty hotel I have ever stayed. 1. Room was very dirty. 2. Weird staff 5. Dirty washroom 6. Didn’t even provide a water bottle. When I asked he said its paid, the asking 30 rs for a local water bottle. It is a very small property and attitude of owner is not appropriate. Bad experience.
The experience right from check-in to checkout was extremely disappointing. The rooms were very dirty, the door handle was broken from the inside, and basic amenities like TV and AC were not working. Even essentials like toiletries and hand wash were missing. The rooms were so small that there wasn’t even enough space to open luggage, and one of the rooms didn’t even have an almirah. We also noticed cockroaches inside the room, which was highly unacceptable. The food was equally disappointing—the taste was pathetic, and meals were sourced from a roadside stall with no option to choose. To make matters worse, they didn’t even refund the money for the food we didn’t eat. Overall, a very unpleasant stay. I would not recommend this hotel at all.